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HP Printer offline or not responding Using a Wireless Connection and Windows PC

HP Printer offline or not responding Using a Wireless Connection and Windows PC

Either on Windows computer or Mac, status for printer is offline and the printer is not printing.
Complete the mentioned steps as instructed. Try to print from printer after every step to ensure whether it is printing or not.

Confirm whether HP printer is all set for printing.

You need to switch on your printer,  paper must be there in tray, have enough sufficient ink or toner, and make sure if it is showing any errors or blinking lights.

1. Check if printer is not off or in sleep mode. Hit the power button to turn it on or wake it.

2. You need to make sure that papers are loaded into the input tray, and that the paper width guides rest gently against the sides of the paper stack.

3. Kindly check that suitable ink or toner cartilage are installed, and also that printer must have enough ink or toner required for your printing work.

4. Also carefully monitor for any error messages or blinking lights being displayed on printer control panel. Solve these kind of issues first before your start any printing job from your printer.

5. Once restart the printer to remove any error states. Switch off the printer, wait for 30 seconds, and finally turn it on.

Use HP print and scan Doctor

Use HP print and scan Doctor

Kindly use HP print and Scan Doctor on your Windows system to help detecting and resolving printing and scanning troubles.

1. Kindly check if papers are loaded in the main tray, and then switch on your printer.

2. Download HP Print and Scan Doctor, and afterwards follow the instructions to install and open the tool.

3. Welcome screen on your system will ask to press start button to select your printer will run the diagnostic.

4. If still unable to find your printer, press MY Product is not listed, and then follow the steps to trouble shoot the connection.

Set the default printer

Choose your printer as default on your Windows 10 device to ensure using correct printer for printing and scanning tasks.

1. In Windows, look for and open Printers & Scanners.

2. Kindly ensure the box next to Let Windows manage my default printer is not checked.

3. From the available list of printers, select your printer’s name, and then press Manage. In case of nultiple printers listed, you need to match your printer which is idle or online.

Clicking Manage to manage printer preferences

4. Press set at default; tab available under Manage your device.

Setting the selected printer as default in Windows

Check Windows Function Discovery services

In case your printer is using a WSD port, remember to start Function Discovery service automatically and must be in running condition.

  1. In Windows, Find out and go to Control Panel, and then press View Devices and Printers.

  2. Click right hand on printer, select Printer Properties, and press Ports tab.

  3. Search for a WSD port in the list.
    • In case you do not find a WSD port, do not follow  these steps. Go for printing a Network Configuration page followed by creation of manual IP connection in the printer EWS and add a Standard TCP/IP printer ports in Windows.

    • If there is a WSD port, make sure the check box is selected, and then continue with these steps.

      Example of a WSD Port option in the printer ports with the check box selected
  4. In the Windows, look for and open Services.

  5. Also find Function Discovery Provider Host and Function Discovery Resource Publication in the list.

  6. For both the services, remember status is Running and Startup Type is Automatic.

    Making sure the Function Discovery services are running and automatic
  7. if either of two items have a Manual Startup Type or is not running, right-click the item, choose Properties, change the Startup Type to Automatic, press Apply, tap Start, and then hit OK.

  8. Turn off the Service window.

Create a manual IP connection

Go to print a Network Configuration or Wireless Network Test Results page and make use of this information to connect your printer wirelessly.

  1. Print a Network Configuration or Wireless Network Test Results page.

    • Printers having a control panel menu: Go for printing page from the Wireless, Network Settings, or Setup menu.

    • Printers not having a control panel menu: Go for printing the page using button combinations on the printer control panel.  Most of the printers, select the Wireless and Information tabs at one point of time, or select the Wireless and Start Copy Black tabs at same time.

    • For printer model such as  HP DeskJet 6000, and 6400, ENVY 6000 and 6400 and Tango; please press & hold the information button, till the time all control panel buttons light up, and then click the information and release buttons at one point of time.

    • Wireless status: Under 802.11 Wireless, the Status should be Connected. If it is not, your printer is not connected to the wireless network. Connect your printer to the network. For more information, go to Connect to a wireless HP printer.

      A Wireless Status of Connected on the Network Configuration Page
    • IP Address, Default Gateway, Subnet Mask: Under 802.11 Wireless, search for printer’s IP Address, Subnet Mask, and Default Gateway Numbers. In case you find any other digits for IPv4 and IPv6, you only require the IPv4 digits.

      Identifying the IP Address, Subnet Mask, and Default Gateway on the Network Configuration Report


    • URL (s): Under General Information, search for URL (s) for Embedded Web Server. May be your printer having more than one URL.

      Find out the Wireless Status, IP Address, URL, Subnet Mask and Default Gateway on the printout.

    Finding the URL for Embedded Web Server on the Network Configuration Page

  2. Now your printer and system are connected to same network, open internet browser, enter one of the URLs into the address bar, and then tap Enter to open the printer’s EWS. If it does not appear, try using different browser.

  3. In the EWS, press the Network or Networking tab, click the Wireless menu option, and press IPv4 configuration.

  4. Choose Manual IP, and then give your printer details.

    Manually setting a printer IP address in the EWS
    • To auto fill all information, press Suggest a Manual IP Address, and then remember, all fields for Manual IP Address, Manual Subnet Mask, and Manual Default Gateway resembles your printer information on the Network Configuration Page.

    • If Suggest a Manual IP Address option is not present, enter the information from the Network Configuration Page into the IP Address, Subnet Mask, and Default Gateway fields.

  5. Press Apply and wait for some time to confirm all the changes done.

Create a TCP/IP Port in Windows

You need to add a Printer port to your Windows which exactly matches your printer’s IP address.

  1. Go and print a Network Configuration or Wireless Network Test Result page:

    • Printers having control panel menu: Print the page from the Wireless, Network Settings or Setup menu.

    • For others, press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at same point of time. For HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers, press and hold the information button until all control panel buttons lights turn on, and then press the Information and Release buttons at the same moment.

  2. Search for printer’s IP address on the Network Configuration page.

  3. Find out for open Printer & Scanner option in Windows.

  4. After clicking the name of your printer, go and select Manage tab.

  5. Press Printer Properties.

  6. Press Add Port, on the Ports tab.

  7. Choose Standard TCP/IP Port, and press New Port.

    Creating a new Standard TCP/IP Port
  8. Enter your printer’s IP address and then click Next.

  9. Choose the new Standard TCP/IP Port from the list, and then press OK.

    NOTE: There may be two or more printers added in the list of devices. Please do not remove or uninstall either of them.

Troubleshoot the printer USB connection

Check the USB cable for damage and length, replace it if necessary, and restart your printer and computer.

  1. Turn off the printer and your computer.

  2. Disconnect the USB cable from your computer and printer, and then inspect the cable.

    • If the cable is damaged or longer than 3 m (9 ft 10 in), replace it.

    • If the cable is undamaged and shorter than 3 m (9 ft 10 in), connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you are using a USB hub or docking station, connect the cable directly to the computer.

  3. Connect the cable to your printer, and then make sure the cable is fully secured to both ports.

  4. Turn on the computer, and then wait for the computer to complete startup.

  5. Turn on the printer, and then add your printer (Mac) or wait for the computer to install the new device (Windows).

Troubleshoot your printer connection.

  • Recognize and solve printer connection issue.
  • Poor network connection: Shift the printer and computer or mobile near to the wireless router, and check for improved signal strength. Open any of the browser to confirm good connectivity of internet. If having interrupted, slow or poor network quality, then restart the router by disabling the power code, hold for 15 secs, and then reconnect again.
  • Printer is in sleep mode or off: Press the control panel menu and hold the Power button to turn printer on and bring it to ready state. Frequently, printer status may show Offline; however, it is ready in actual.
  • Confirm the printer connection status: Remember to check if wireless signal is ON, and the printer is also connected to the similar network along with your computer & mobile device. Light next to a Wireless icon button should be on, if available on your printer. Blinking or off state of this light means that printer is disconnected from the network.
  • Reconnect the printer to the network:
  • Touchscreen Printers: Go to Wireless Setup Wizard from the Wireless, Settings, or Network Setup menu. Search for your network name, and then type in password to finish the connection.
  • Non-Touchscreen printers: Hold and Release the Wireless button on printer till the time lights gets blinking. Just in two minutes, tap and hold the WPS button on router. Once connection is set up, light on printer will stop flashing.
  • Restart device: Turn off then turn it on again all three once, printer, compute & mobile device to ensure clear out any error situations.
  • Print a Wireless Test Report: Find out for HP Customer Support website for your respective printer model, then look for self test page to find the documents which tells how to print and evaluate the test report.

Troubleshoot the wired network connection

Make sure you are using an undamaged Ethernet cable, check for a green light near the Ethernet port on the printer, and then print a Network Configuration Page to verify the connection.

  1. Turn off the printer, and then disconnect the Ethernet cable from the router and the printer.

  2. Check the cable for damage, and then verify that it is an Ethernet cable and not a phone cable.


    Ethernet and phone cables look similar, but Ethernet cables are usually bigger and have eight visible wires on the end.

  3. Connect the cable to a different Ethernet or LAN port on the router, and then plug it into the printer, making sure it is fully secured to both ports.

  4. Turn on the printer.

  5. Check the lights on the printer’s Ethernet port ethernet port icon inline to make sure the connection is successful. The green light should be steady, and the orange activity light should blink.

  6. Print a Network Configuration or Wireless Network Test Results page.

    • Printers with a control panel menu: Print the page from the WirelessNetwork Settings, or Setup menu.

    • Printers without a control panel menu: Print the page using button combinations on the printer control panel.

      For most printers, press the Wirelesswireless icon inline 1 and Informationinformation icon tango 1 buttons at the same time, or press the Wirelesswireless icon inline 1 and Start Copy Blackstart copy black button inline 1 buttons at the same time.

      For HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers, touch and hold the Information button information icon tango 1 until all control panel buttons light up, and then touch the Informationinformation icon tango 1 and Resumeresume button green inline 1 buttons at the same time.

  7. Under the General Information section, make sure the Network Status is Ready.

    Under the General Information section, the Network Status displaying as Ready

HP Printer offline or not responding in Mac/Apple PC Using a USB Cable.

Troubleshoot a ‘printer offline’ status using your Mac.

Use HP Smart Diagnose & Fix (macOS)

On a Mac running macOS 10.13 or later, use the Diagnose & Fix feature in the HP Smart app to help fix connection issues.

  1. Use your HP Smart App. If it is unavailable, download the same from HP Smart – Mac App Store, and then use instructions to add printer.

  2. Press Printers, and then choose Diagnose & Fix.

    Selecting Diagnose & Fix
  3. Press Start, on the Diagnose & Fix Screen.

  4. Have patience and let analysis complete. Avoid interrupting the process.

  5. Review the results once on diagnosis screen, and then press Test Print or Done.

Remove and re-add your printer

To clear any errors, delete your printer from the print queue, then re-add the same.

  1. Press the Apple symbol , Press System Preferences, and then press Printers & Scanners, Print and Scan, or Print and Fax.

  2. Select the printer which wish to remove, then press (-) symbol at the bottom of the list of printers.

  3. Press Delete Printer.

  4. Press (+) symbolplus sign inline.

  5. Choose your printer from the options available on screen.

  6. Press the Use or Print using file, choose AirPrint, from the drop-down menu, and then press Add.

    Selecting your printer in the list and opening the Use field

Reset the print system (Mac)

To clear all error state from print system resetting should be done which will remove all HP and non-HP printers, pending print jobs, and printer preferences.

  1. Press the Apple symbol mac apple menu icon black inline, click System Preferences, and then hit Printers & Scanners, press Print & Scan, or Print and Fax.

  2. Right click or control. Additionally, click anywhere in the list of printers, and then press Reset printing system.

  3. Press Reset to confirm.

  4. Now enter administrator’s name and password, and then press OK to finish the reset.

  5. The moment rest is finished, re-add your printer. Press the (+) symbol, choose your printer from the list, and then press Add.

Troubleshoot the printer USB connection

Carefully monitor your USB cable for its damage and length, if required replace the same, and now restart your system and printer.
1.) Switch off your printer and your system.
2.)  Remove the USB cable from your system and printer, then carefully observe the cable.

  • In case cable is broken or exceeding its length more than 3 m (9 ft 10 in), replace the same.
  • In case cable is not broken and not exceeding its length more than 3 m (9 ft 10 in), try connecting the cable to another USB port on the system. The port must be USB 2.0 or bigger. In case, a USB hub or docking station is being used, join the cable directly to the system.

3.) Join the cable to your printer ensuring that cable must be secured completely to both ports.

cable conection

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