Search our knowledge library

Fix: HP Printer offline/Not Responding on Apple/macOS PC

Learn how to fix HP printer show offline or not responding with your Apple/macOS PC and other Wireless connectivity issues with your Hp printer.

Models related to this article

HP Officejet Pro 9010e All-in-One Printer driver and software
HP Officejet Pro 9010 All-in-One Printer driver and software
HP Officejet Pro 9015 All-in-One Printer driver and software,
HP Officejet Pro 9020e All-in-One Printer driver and software,
HP Officejet Pro 9020 All-in-One Printer driver and software
HP Officejet Pro 9025 All-in-One Printer driver and software
HP Officejet Pro 8025e All-in-One Printer driver and software
HP DeskJet 4155e All-in-One Printer  driver and software
HP ENVY 6055e All-in-One Printer driver and software

Let’s get started to Fix HP printer offline issue

1.) Before we start fixing Hp printer offline issue make sure the correct printer is selected to print.

2.) Check printer is not off or in sleep mode. Press the Power button to wake it or turn it on.

3.) Please check for any error messages or blinking lights on the printer control panel. Resolve errors on printer before you use the printer.

4.) Restart the printer to clear any error states. Turn off your HP printer, wait a few 30 seconds, then turn it back on. Now try to print.

5.) Check Wi-Fi led of your HP printer. If its blinking then your HP printer is disconnected from your wireless network. Click here to learn how to setup your HP printer with wireless/Wi-Fi network.

4.) If your computer is connected to a VPN (Virtual Private Network), Disconnect from the VPN and try to print again.

5.) The access point (or wireless router) and your HP printer may not be communicating wirelessly.  Power off and back on the wireless router and your HP printer to restore communication.

6.) Set the printer to online/Resume status.

a.) Click the printer icon on the Dock.

b.) Click the “Resume” button in the printer job dialog box.

HP printer offline issue

7.) Use HP Smart Diagnose & Fix offline or connection issues macOS

On a macOS running macOS 10.14 or later, use the Diagnose & Fix feature in the HP Smart app to fix offline or connection issues.

a.) Open the HP Smart app. If you do not have HP Smart, download it from HP Smart – macOS App Store, and then follow the prompts to add your printer.

b.) Click Printers, and then select Diagnose & Fix.

HP officejet pro

c.) On the Diagnose & Fix screen, click Start.

d.) Wait until the analysis completes. Do not close the app to avoid interrupting the process.

e.) On the diagnosis screen, review the results, and then click Test Print or Done.

8.) Delete your Hp printer from the print queue to clear errors, and then re-add it on your macOS.

a.) Click the Apple icon apple logo ,click System Preferences, and then click Printers & Scanners, Print and Scan, or Print and Fax.

b.) Highlight the printer you want to remove, and then click the Minus sign at the bottom of the list of printers.

c.) Click Delete Printer.

mac ss genprint delete printer from queue

d.) Click the Plus sign .

e.) Select your HP printer from the list.

f.) Click the Use or Print Using field, select Air Print from the drop-down, and then click Add.

9.) Reset the print system for your macOS. Resetting the print system can clear any error states by removing all HP and non-HP printers, pending print jobs, and printer preferences. CAUTION: Resetting the print system removes all printers. After you reset the print system, re-add your printers to the queue.

a.) Click the Apple icon apple logo , click System Preferences, and then click Printers & Scanners, Print and Scan, or Print and Fax.

b.) Right-click or control+click anywhere in the Printers list, and then click Reset printing system on your macOS.

mac ss genprint reset printing system

c.) Click Reset to confirm.

d.) Type the administrator name and password, and then click OK to complete the reset.

e.) Once the reset is complete, re-add your printer. Click the Plus sign , select your printer in the list, and then click Add.

10.) If Still issue Persist Call Hp printer support helpline or visit www.hp.com to get support with your hp printer. To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

    Rate this Article


    Was this article helpful?



    1 (800) 857 8574

    To Speak to an associate call Now

    Contact Support

    For instant help chat with an agent.

    Company

    To know About US or Our company